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Gen Z’s Growing Preference for GenAI Over Managers: Insights from upGrad Report

Gen Z’s Growing Preference for GenAI Over Managers

A recent upGrad study titled “The GenAI Gap: GenZ & the Modern Workplace” reveals that over half (56%) of Gen Z professionals prefer consulting Generative AI (GenAI) over their managers, citing AI’s constant availability and impartiality. The report, based on responses from 3,500 Gen Z professionals and 1,000 HR leaders, shows that 73% of Gen Z already use GenAI in their tasks, with 72% relying on its outputs with minimal edits. However, concerns about inadequate organizational guidelines remain, with many seeking clearer AI policies and more training.

upGrad’s CEO, Srikanth Iyengar, highlighted the need for organizations to implement supportive policies and targeted training programs to help harness GenAI’s potential effectively. Despite challenges, Gen Z views AI as a gateway to new career opportunities, with 65% of respondents feeling optimistic about the technology’s future.

The findings from upGrad’s recent report on Gen Z’s relationship with Generative AI (GenAI) reveal some fascinating insights into how this generation is shaping the future of work. According to the study, which surveyed over 3,500 Gen Z professionals and 1,000 HR leaders, 56% of Gen Z professionals prefer consulting GenAI over their managers due to its constant availability and perceived impartiality​.

The report highlights that Gen Z has fully embraced GenAI, with 73% already integrating it into their workflows and 72% using GenAI outputs with minimal edits. Furthermore, 77% of Gen Z professionals view GenAI as a gateway to new career opportunities, and despite concerns about job security, 65% are neutral to optimistic about the technology​.

However, the report also underscores some challenges. 54% of Gen Z respondents feel that their organizations’ GenAI policies are insufficient, and 52% report a lack of clarity around training programs. There is a significant gap in organizational readiness to support this shift. Notably, only 21% of HR leaders are comfortable relying on GenAI for regulatory training​

In response to these findings, upGrad’s CEO Srikanth Iyengar stressed the importance of establishing clear policies and providing targeted training to harness GenAI’s potential effectively​.

. This reflects a broader need for companies to not only embrace AI-driven innovation but also equip their workforce with the necessary skills and resources to adapt to the changing landscape.

About the author

Mayank Sharma's avatar

Mayank Sharma

Mayank Sharma is a distinguished senior business journalist with a deep expertise in SMEs and startups. With a rich background in business journalism, he has held significant editorial roles, including Editor of Small Business News Express (2012-2017) and SME Samadhan portal (2018-2022). His editorial contributions extend to The Empire Magazine, and he writes for renowned publications and portals such as News Track, Apna Bharat, and Corporate Insight. Mayank's insightful coverage and analysis continue to shape the discourse around business and entrepreneurship.

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